I am trying to remove everyone from my Expired Family plan so that we can all just get our own accounts (Everyone is an adult and has their own jobs- We were room mates at one point in time) However, When I try to remove people from the plan following this guide http://support.xbox.com/en-US/billing-and-subscriptions/parental-controls/managing-family-members#13d90ba1dbe04e2c854d1be64d63f584 for both Console and Web, I get an error stating "The family member could not be removed from the Gold Family Pack at this time. Please try again later." If I try to remove from the family, I get an error stating "The family member could not be removed at this time. Please try again later." I've waited a couple days since the initial try, but still to no avail. Please help.