Removing payment options

Having had a situation where my 3 year old son managed to order over £50 worth of live points, and then finding out its non refundable, I would like to remove my credit card from the system. However when I do it, it says that that it is unable to remove my credit card details at this time. My live me,bership is paid up for a year, and with already 6000 unwanted points on my account, I don't see why I should have to add another card or paypal. How do I get round this? Its a mater of urgency as I don't want it to happen again.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

if you read the terms of use

it answers your own question

an creditcard cannot be removed from an active membership

the only way to do it is to call support turn off autorenewal and wait till the account turns silver

or if it is over 1month left on the membership then you can ask support to turn off autorenewal and remove the creditcard

in 5-7business days you will be issued a prepaid token for the remainder  of your prepaid time

however the account will be locked during the prepaid time

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Wow.. they get you all ways, huh.

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no its simply reading the terms of use

its a quick read i can read it in 2mins

shoul;dn't you have read the contract you signed?

if there is an active membership and renewal what else would they bill if you do not tell them to cancel

this is common sense here

 

 

suggest you read the part about parents and minors

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the account is only locked till the prepaid token is issued sorry

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