Removing Credit cards from your account. It isnt this hard except when a company doesn't want you to remove it.

So I tried to remove a credit card from my account after someone else paid for one month of XBL for me. Also I've owned my account since 08-09. through all this time, I have always used prepaid cards. On the end of september I used a credit card on it for the first time. Now it says my account has been open since sept 2011. This means accounts are not considered "open" unless a credit card is applied to it?

Anyway, we tried to remove his credit card information immediately after paying for it. It wouldn't remove, there was a status code error. We tried turning off renewal so that he wouldn't get charged again. After the 28th of october, when the XBL said it would expire, it automatically charged again, even though we changed the credit card info IN the profile of XBL so that the information was invalid. Even though we turned off auto renewal.

Go to videos on youtube how to cancel with a credit card. Everyone has a problem with this.

I go to this very website, to try to remove the credit card.  It won't remove, even with the "functioning" buttons for removing it. These are therefore dummy buttons added into the display to appear like its possible so it looks good.

Ok, Now heres the deal. I want the Credit card info removed. You must comply with a customer request like this. If you do not, I will go with this other person to the bank and we will tell them to stop payment to this company which isnt allowing me to remove my info or stop being charged for their service on this credit card.

 

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Last updated July 5, 2018 Views 9 Applies to:

Can you state the error code please ? .

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And one more question , have you tried calling Xbox Support ? .

1-800-4MYXBOX

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They don't allow you to remove it. Replace it with fake info so that no charge will go through. I have tried every which way to do it, and despite this being an issue some years old, they haven't adjusted to make it easier to remove info. That is suggestive in itself.

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please do not bump threads it is common knowledge that you cannot remove it when it is tied to an active gold subscription.  You turn off auto renew, let it go back to silver THEN remove it, simple and easy.

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