REMOVING CREDIT CARD

Why Won't it let me remove my Credit card from my xboxlive account from the website....I don't want to call people

Help???

 

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Last updated July 5, 2018 Views 31 Applies to:

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Shark: What exactly do you want to do? It might also be best to create your own thread, so people aren't reading a bunch of other stuff above that may or may not have to do with your question. Thanks!

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want to change credit card info.

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They can give you the token immediately. No need to wait anymore.

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The only way you can remove a credit card is if you call 1-800-4-MY-XBOX. Which is Xbox Customer Support

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yes but while youa re waiting 4-7 business days for the token no memberships can be added and your account remains silver

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You can also call support for your region and let them know you want the CC off your account. What they will then do is cancel the subscription, remove your card & give you a token for the time you have left on your subscription.

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yes you must wait till the 12months ends

 

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"technically my subscription isnt tied to my card, as it was a prepaid 12 month card.... yet it still tells me i cant remove my card... is this because i added the prepaid card before my month paid with my debit card was finished? so it has effectivley latched my card onto the prepaid time as well?"

YES this is exactly what happened.

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no you must wait till the card is off the membership before you remove it

if you were on the 12month membership prepaid card now but added the 1month promotion untill the 12month card is finished the 1month membership will be still on and NOT used till the 12months is over

memberships stack

its written in the terms of use

 

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technically my subscription isnt tied to my card, as it was a prepaid 12 month card.... yet it still tells me i cant remove my card... is this because i added the prepaid card before my month paid with my debit card was finished? so it has effectivley latched my card onto the prepaid time as well?

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