I recently was the victim of the notorious FIFA 12 hack and had my account locked for about 5 days. I have just gained possession of my account again and am mostly satisfied with my experience with customer support as they were friendly and professional. I was refunded MS points and given a month of Live free.
I however still have the FIFA 12 achievements and do indeed want them removed. I have been told though that they cannot remove them and the only way to remove achievements is if I am branded as a cheater in which all of my achievements get removed and I cannot ever earn them again. Neither of the two customer service representatives I have spoken with have been able to give me an actual reason as to why besides that's just how it is. One even agreed that since it's my account I should be able to get them removed if I so wish. I just don't see why they couldn't just reset my account to the day it happened or something, though I'm sure it is more difficult than that.
All I am asking for now is a real answer as to WHY they cannot be removed. I don't feel like calling Microsoft support everyday asking for the supervisors supervisors manager or what have you would lead anywhere. So if someone can give me a real technological solid answer other than "they just can't" I would greatly appreciate it.