Removing a prepaid card from your account

A $25 american express prepaid gift card was given to be by a friend. I recently connected it to my account and bought some microsoft points and xbox live for $2. Now I want to remove it from my account but it wont let me. What should I do.


Question Info

Last updated July 5, 2018 Views 8 Applies to:

Since it's attached to an active gold account you can't remove it. You can add another card to replace it. Otherwise, you'll have to call support and have them turn off auto-renewal and when your subscription expires and you revert to silver, you can remove the card.

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