Removing a parent account so I can accept new "Terms of Use"

I can't sign into xbox live and accept the new terms of use because the parent account must accept it but i'm 19 and I don't need that anymore. Is there anyway I can get the parent account removed so I can accept the new terms of use?

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

I am having the same issue. My parent has passed away and there is no way to recover the lost email address. I cannot promote my account on xbox live until I have accepted the new terms and conditions!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there Prince! Let's see what we can do to get things sorted.

If you're 19 then all you need to do is promote your child account. The simplest way to do things would be to have the holder of the parent account sign in on your console to accept the new ToU for you, then promote your child account.

After that, you should be all set. Let us know if you have any questions. ^_^

@S IL II IN IK Y: If you haven't already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you've tried so far. That way we can tailor our support specifically to you. ^_^

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Mister Cerb, you cannot promote yourself until you sign in by accepting the TOU, which we are all unable to do.  If it was simply promoting the account none of us would have these issues.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.