Remove parental control

when i set up my account i was not of age, now i am but my parent that was in control of my account passed away and now im 18 with a child account and dont have the password. with the new dashboard i cant even use that account because i need parental approval to agree to the new terms. called xbl a million times and cant get through to anyone... any suggestions????? thanks you

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

If your account reflects your true age then you should be able to promote it to an adult account: support.microsoft.com/.../945418

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.