Remove Credit Card from other accounts

Hey there,

trying to set up my Xbox one Xbox live subscription and after entering my credit card it says to use a different payment option as this card is linked with too many different accounts. I canceled the card off my xbox 360 account but I still get the message.

Unsure if this is the porblem but I had my last xbox 360 stolen which had my credit card on a different account but am unsure how to cancel this as I bought the xbox second hand and therefore do not have the registered email / password for the profile

Thanks

 

Question Info


Last updated July 5, 2018 Views 42 Applies to:

Hello,

You will only be able to have phone support remove credit cards off of accounts that you have access to. They won't be able to access that information without you supplying them the e-mail and the billing information for that account. 

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