Remove Credit card from account.

My friend has recently passed away and i would like to remove a credit card from the account and an automatic xbox live gold subscription, i am not calling someone on a telephone because i do not like to talk. I am signed into the account now and would also like it to be removed... Can you please do this.

 

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Last updated July 5, 2018 Views 2 Applies to:

Sorry, but phone support are the only ones who can do that.

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Smwutches has given the only answer you are going to get, since it is your card in your name just call phone support and take care of it.  No one is stealing your money, it is part of the agreement you should of read while setting up the account.

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Why? I am sure they can just message me...

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So you are going to keep stealing our money, because we wont use a telephone? Please remove the account i can provide any information needed.

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As Smwutches already mentioned, THE ONLY WAY TO DISABLE AUTOMATIC RENEWAL IS TO CALL SUPPORT.

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I don't work for Microsoft.

Phone support are the only ones who handle billing issues because they have to verify who you are.

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I own the account... i bought it for him at my house with my credit card. They can see that it has only been used at my house. I know they can do something. If they cannot delete the account then please just remove the automatic renewal. Money is going to waste.

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