Removal of parent account

Hello, thanks for taking the time to read this. In short, i have an issue i have been unable to resolve for a while. Hopefully i'm posting in the correct forum.

There was a recent change to the ToS. So i have to accept the new Terms before being able to go onto Xbox Live. Right now i am unable to accept this agreement due to the fact i have a parent account on this account which i do not have the credentials for. 

When i created this account i was around the age of 15. So i created a random Parent account to get through the process of account creation. Since then i have turned 19. 

So, my question is. Can you remove my parent account now that i am of age with this account? I'd love to continue using this account. 

I'll be checking this post frequently.

Thanks,

Scott

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hey scotty, you can try contacting support over the phone, but I don't know what can be done if you don't know any of the "parental" information. Perhaps they can manually promote you, of that I do not know. You can also try contacting an official support rep about this online or over the phone by going here: support.xbox.com/.../contact-us

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Hey, Judge Bergan. Thanks for the info. I did recently contact support. The response i got from them was that they did not have the power to remove the parental account. They suggested going to the forums.

Regarding the parental account info. I do have the old email. I am however unable to recover the password.

If possible i don't even need the account removed. I just need to be elevated to Adult status.

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Hi Scotty. If you have the old email, here is where you can Recover your Microsoft account. 

Let us know how it goes. Thanks!

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I'm sorry. Not sure if i made it clear. But i only know the Email. I do not know any of the other information associated with the account. I have sent in a recovery form with what i think to be the info. However chances are very slim that i will get the account. Don't think i would have made a post here if i had not already tried everything else.

Is it not simple enough to just promote the account to adult? Once 18 i should be able to do anything i want with the account.

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Edit: Sorry if my above post is a little rude. I have tried just about everything now. The forums are the last place i could think of to get help. I can do anything required of me to prove that i have ownership over this account. Also, the first console i had that i created this account with has since failed on me. I have recovered the account on another Xbox but can not get past the Terms of Use.

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Bump

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I don't think you can get a fix. Randomly creating a parent account that you don't know the credentials for may have sealed your doom.

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