removal of credit card on my xbox account and zune

no matter what i do it wont let me remove the card off the account, this isnt my credit card its a member of my families and i cant let one more payment come out. Also ive tried to remove the card from my zune account and it wont let me..... please can you help me as ive rang up and apparently the lines are closed????

 

Question Info


Last updated July 4, 2018 Views 5 Applies to:

You will need to contact support to turn off auto renewal.  The card cannot be removed from the account until the gold membership runs out.  If you choose to remove the card now, your gold membership will be cancelled.

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