Region Switch Problem - Money didn't come with it

I switched my account from US to Canada about a month ago and just realized that my money didn't come with me. I can't even download free stuff right now. I can still see the money with I go into my account under US account, but 0 in Canadian. Does money not switch with the account?

 

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Last updated July 5, 2018 Views 5 Applies to:

That is correct. unfortunately when you switch regions any currency on your account does not travel with you. It is advisable to spend your currency first. I know this does not help you now but it is good for future reference.

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When you actually attempt to switch regions on the page here it specifically states under "What Can't Move:"

"2. Money in your Microsoft account. We can’t transfer money between regions. Any money in your Microsoft account for your current region won’t be available in the new region."

 

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