region problem

ok so here is the problem:

when i log in to xbox live, it shows belgium as my country (this is correct). but when i try to redeem a code, or buy microsoft points, it changes to united states.
i even tried to buy microsoft points there, and i had to confirm a new credit card and my adress, which was located in USA. so i cant redeem the code of my microsoft points, which i bought already.

 

any tips on how i can fix this? 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Where does it show Belgium? You can check your account region by visiting https://billing.microsoft.com and click on "Go to personal information". If you are trying to add prepaid points cards, they have to be of the same region as the account.

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i know that the points need to be the same region as the account. i called xbox support, and they told me to make a new account, so that's what i did :)  

thanks for the tips though

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