Region moved suddenly?

Hello. My friend asked me to post his problem, because he cant access forums from his ID.

Here's the deal: he lives in South Korea and was using Xbox live for nearly a year now, but suddenly he gets an e-mail saying that his account information has moved from South Korea to Columbia, while he didn't change/do anything. Now, he can't sign in with his account on his console, it says that the account information isn't vaild etc. He tried to log-in on xbox.com but ended up with making a new gamertag. Now, he has a clean gamertag which he can use, but lost his old gamertag. Please explain what happened, and if possible retrieve the account and 5200 MS which he had on it (he got an email regarding that they've been removed as well) 

Gamertag: EpicOverdozze 

Oh and can you remove the new gamertag he created by mistake (LostGorilla41)

Thank you and keep up the good work!

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Tell him to phone Xbox Support to open an Unauthorised Access Claim.

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