redemption code error

It seems I am experiencing an error when trying to redeem my Xbox Live card

The card has been activated and everything but every time when I submit the code, I am given an error stating that it cannot retrieve the information

 

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Last updated July 4, 2018 Views 1 Applies to:

Have you tried the code here?

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If you could also post the error message (along with error code if there is one), it would help narrow down the issue.

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im tryin to redeem microsoft points ,all it is sayin is ( xbl cant process this info at this time try later error code. bla bla bla)

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Hey there Grub! First of all, it would be better for you to post such an issue in Forum 09 (forums.xbox.com/.../28.aspx) for prepaid codes. Also, knowing the specific error code can also help you narrow down your issue when checking the Prepaid Code Guide (forums.xbox.com/.../153164.aspx). Thanks!

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It seems the Xbox live service is experiencing a glitch, wait 24 hours then try again. If it's still not working, report back and n Agent will be more than happy to assist further.

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