Redeeming Avatar Award Reward From Special Given Website Not Working Due Website Down.

I've talked to Xbox support about this issue and the last Agent I talked to told me to put the issue on the forums. So that's why I'm making this post. 

The Issue:

People that participated in the Xbox Dashboard Beta Testing have gotten a message of "LIVE" telling them that there's a reward reserved for participating in the Beta Testing. The message also contains a link to a website for further instructions. This website is currently down. I contacted Xbox support 2 times. The first Agent told me that the Server Engineers said that the website would be back up in 24 hours and if that wasn't the case that I could get a special link to redeem my reward. As I said before the website is still down, and so I contacted Xbox Support again. The second Agent I talked to told me that I had to post my issue on the forums and that the website would be back up ASAP. 

Thank you for taking the time to read this post.

-Chris

 

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Last updated July 4, 2018 Views 1 Applies to:

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Actually, they meant for you to post in the support forums, not the general discussion.

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But anyway, long story short: Too many people overloaded the site in a short span and it crashed. Give it a couple days and try again.

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its up now so give it a try =)

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Yes it is up now, I just redeemed my reward =)

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Thanks for the update guys, I also just redeemed my reward :D

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You are very welcome =)

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Now, what about people like me, who don't have a decent enough computer for that site?

It's just a bunch of grey squares where clicking on stuff does absolutly nothing.

I can't even see my ambassador profile info.

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Try the beta support forums.

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l have the same issue and it still not working what gives?

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I only use my 360 to access internet--no computer either. Try this: launch explorer app. Type in XCL.com. This should take you the XCL site. On the green banner near top of page click on "loot". Then find beta symbol at bottom left hand side and click that. A black loot/claim box should appear in middle of page. Follow instructions to claim. If this does not work--log into beta forum and follow the link posted in Section 01-Program News. Yes, the beta forum is open for a couple more days. Good luck  =)

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I think you mean xcl.xbox.com

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