redeemed code on computer but not on xbox?

Hi! I purchased the xbox gold membership, and redeemed the code instantly on my computer. However, now that I am trying to log onto my xbox, it won't let me redeem the code on my console or change my windows ID to the one I purchased my membership on. Please help! thank you!!

 

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Last updated July 5, 2018 Views 1 Applies to:

try redownloading your profile by going to social, sign in or out, then going over to the right to download profile

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You can't change your Windows LIVE ID to another account if the one you want to change it to is in use. I think you mean changing accounts...right? Correct me if I'm wrong, your question is confusing me! Also, if you purchased  it on the wrong account, that's non-refundable, sorry.

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@ I Dashboard It, if he redeem ppc to the wrong account he can call suppot and they can assist with switching to the right account

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Since you already redeemed the code on the website it can't be redeemed again. If you signed into the website with a different account you would need to call support to have them cancel the susbscription and issue a token to redeem on the correct account.

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does the xbox live gold work? because if you already redeeme it then...you know

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If you already redeemed the code, you will need to call customer support. A lot of times if you purchase or redeem codes from the website... You want to make sure that the gamertag on the website matches what you use on the console. If it does, you would need to delete your account and recover it. Process: settings hub, system, storage, select hard drive/storage device, gamer profiles, select your gamertag and delete, delete profile only. From there, make sure you back out to storage devices screen and clear your systems cache. Restart your console and download your profile back to the console. If your profile does not show gold, then it's a wrong account issue that you'll need to call Xbox customer support for. If your gamertag matches and you see gold on the website, continue with the account recovery on the Xbox. That should solve your issue.

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Happy birthday BattleAngell!

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Oh... My... God... Thank you. *(blush)*

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Actually instead of selecting "Join Now" on the console, select "Download Profile" instead and just enter the email and password for the account where you redeemed the prepaid code.

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