Redeem pre-paid code

Cannot redeem code, get error code: 80169d94

I checked the forum and yahoo answers - it has something to do with your account not being valid or a problem with payments/account/credit card- went to billing.microsoft.com - I found 2 accounts on my xbox live id - one allows me to add a credit card, the other account with my old expired CC which I removed a long time ago is frozen, it will not allow me to do anything.

Called xbox support, they tried everything but we could not get the other account deleted/changed, they referred me to the forum. Support reference number was 1162079418.

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

With that code you'll have to call and work with billing to have your account unlocked. They are the only ones who can fix it.

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