Redeem Gammertag issue

When I try to access the "recover gamertag" option in my xbox dashboard, it says it "cannot play game" and askes me to try downloading it again and shortly resets to the dashboard home screen. Does anyone know what this issue is and how to fix it.

 

Discussion Info


Last updated July 4, 2018 Views 0 Applies to:

yes when you recovered the game it doesnt send the downloaded game to the recovered tag. You would have to re download it unless your playing on the xbox where the gamertag was made on or had the hard drive.