redeem code wont work

hey, i need some help ,after i confirm the code it says:      

An error occurred while completing this operation
Give it another try. If this happens again, let us know by entering the code below at xbox.com/errorhelp so we can investigate.

XbosPurchase
6c91b3a2-ffcf-4364-8cc5-0e73418a36e7
2013/12/02 - 21:06:35 UTC
 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Did you try to redeem the code on the console?  Press the Guide button on the controller and scroll to the left then choose Redeem Code and enter the number.  

Let me know if that works.

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Did that, console says code is not valid :(

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Where did you purchase the code from and which country do you live in?  

What is the code for?

Are you sure it was entered correctly?  Sometimes O can be mistaken for 0 and B can be mistaken for 0.

Are you sure the code was activated at the retailer?

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Can yoi helo me too guys? I have a code on my gta5 on xbox one which is 500,000 mony for your gta online and story. But i still do not have it. Can anyone help me??

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This thread is over a year old.  Can you please create a new thread detailing your issue exactly?  Thanks.

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