Redeem A 14 day xbox live trial but it won't let me use it

So my Older brother bought a xbox one about 2 weeks ago and he have me his xbox trail code since he already have the code. after i put the code in, i redeem it but its showing a light gray front and i can't use it for some reason. i'm not sure what happen should i call support ?thanks

 

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Last updated July 4, 2018 Views 35 Applies to: