Just a rant, I dont expect any resolution from this.
I sent my console in for repairs in 2009, yes, 2009. I never received a console back, and I regularly email and call to find out what the problem is, when I look at the repair status using the number they gave me it says 'invalid service request number - no repair history for this product.'
I had two consoles for linking up with friends so I just moved my hard drive but the point is they said they would repair or replace a red ringed console and somehow mine got lost in the system. And I guess now that the new xbox slim is out I will never get a console returned to me.
ok, whinge over