Rectified? Not a chance.

I recently posted on these forums about being ripped off  by xbox and it vanished, there was no profanity it was not inappropriate so where did it go? You ban my console, for a week i'm told by 4 seperate xbox employees that you don't un-ban consoles so i go ahead and sell my giant black paper weight. 3 weeks later i receive an e-mail stating i was wrongfully banned and the problem has been resolved. i called, xbox jumped through hoops just to get receipts on the promise that the problem would be rectified, 4 days ago i am told by the final escalation specialist that there is nothing you can do. I have had xbox and xbox live since the launch, the longest i went without a subscription is when i moved from Australia to the U.S. and this is the thanks i get, a loyal customer, i have put up with all the money grubbing and price increases for things i don't use or care about because xbox live was great, and now you won't fix your mistake. Does not seen very fare to me. I didn't ask for anything ridiculous  all i wanted was a replacement xbox i didn't even care if it was pre-owned or not. all i wanted was an xbox to replace the one i would have never sold to begin with if it was not wrongfully banned by you which you openly admit to.                             please do not post on this if you have nothing productive to say. (General users)

Xbox:

Xbox LIVE

Notification regarding your Xbox 360 console



[ DO NOT REPLY to this email address. It is not monitored. ]

Greetings,

We have identified a software issue that may have impacted your Xbox 360 console and its ability to access Xbox LIVE. If you have received a console suspended message from August 29, 2011 to September 9, 2011, you may have been impacted by this issue. Please attempt to reconnect your console to Xbox LIVE and you should no longer receive the message.

We apologize for the inconvenience this has probably caused you, and we are applying a three month Xbox LIVE Gold credit automatically to your account over the next few business days. In addition, 1600 Microsoft Points will also be deposited into your Xbox LIVE Gold account. You need take no action as these items will be applied automatically.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

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Hey VGS, I am very, VERY sorry to hear about your console issue. I don't know what happened to your post, but I can say that if it was deleted, that was a mistake on our part. That being said, I would gladly look into this issue for you. Do you have any SR numbers from your call? If so, can you please send me a PM with a link to this thread and those SRs?

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Why does 1800 xbox even exist? Problem solved Within a week. You sir deserve a raise. thank you.

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Yay, glad to hear you were taken care of! Happy gaming. :)

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