Recovering Xbox Live Account

My xbox live account was showing as currupted on my harddrive so i deleted it and when i tried to recover it an alternate account was recovered. (the one im using to post now) I called the support line and they told me that i did not have a secret question registered to the account nor did i use a credit on it, and without that info they are unable to access my account. Im certain that it has to be one of the 2 emails ive tried but because ive been an xbox user for sometime ive created multiple accounts and the one in question isnt showing up. I even tried changing the email addresses on the other accounts that come up to something new but when i log in with my old email the accounts still show up (even though the website shows a new email registered to that account) If anyone has any suggestions feel free to assist me in problem. Thank you


Question Info

Last updated July 5, 2018 Views 2 Applies to:

If the WLID/password you put in pulled up a different account, I'm fairly confident your other account is under a different WLID. Unfortunately you already deleted it, because you can see the WLID of an account by checking under account management. Contacting phone support would be the only way for you to retrieve your account information for an account you can no longer log into. Sorry for the confusion and hassle!

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