Recovering Wrong Gamertag

My gamertag is Gen Electrode.  My xbox 360 console recently crashed and is about to be sent in for repair.  I bought a new 360-s model anyway.  When I first turned it on, it suggested I could connect to xbox live.  I did so with hopes of recovering my gamertag thereafter.  For some reason the machine made up a different gamertag for me and linked it to the same WLID I use for my other account.  Now anytime I attempt to recover Gen Electrode, the console recovers this strange account it made up for me.  Help please?

 

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Last updated July 5, 2018 Views 2 Applies to:

Best idea I can think of getting on to support and see if they can help you. It's a free phone call and there's no harm in trying.

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