Recovering Wrong Gamertag

My gamertag is Gen Electrode.  My xbox 360 console recently crashed and is about to be sent in for repair.  I bought a new 360-s model anyway.  When I first turned it on, it suggested I could connect to xbox live.  I did so with hopes of recovering my gamertag thereafter.  For some reason the machine made up a different gamertag for me and linked it to the same WLID I use for my other account.  Now anytime I attempt to recover Gen Electrode, the console recovers this strange account it made up for me.  Help please?


Question Info

Last updated July 5, 2018 Views 2 Applies to:

Best idea I can think of getting on to support and see if they can help you. It's a free phone call and there's no harm in trying.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.