Recovering without the pasword,

Hi,

I got myself a little problem, when i got my xbox and made a account a few years ago i made a new email adress just for my xbox account.
the problem is now, i dont know the pasword of that live account anymore :( so i can't recover my account when my hdd crashes. is it possible to change the email adres without knowing the password, some other way to prove i'm the owner of my account?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I think you can reset the password, providing you know the email address and the answers to your security questions.

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Here's what you do. Go to the e-mail website that is associated with your XBL account. At the log in screen there will be a 'forgot password' option, click that. Otherwise without the e-mail and password associated with the account you will not be able to recover it.

 

You could try calling support and jumping through several hoops answering tons of security questions but even then it isn't for certain they will give you the information you seek.

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