As you can see from case # 1159997404 and the previous case # 1154723779, my account was hacked and suspended.
Since May 20th, 2011 I have been having an issue recovering my account for many months now. I am un able to do so because the Email address and security question has been tampered with.
1 - I have placed many calls to live support trying to explain that I will never get an email because that email address (*** Email address is removed for privacy ***) does not exist and is wrong.
2 - I am told from all the Live reps that if I can not answer the security question they can not get in my account to help me and the account will be locked. Again I will never know the answer my account was tampered with. The security question answer is not the one I set the account up with so I will never know the correct answer to that also.
How do I go about recovering this account? The gamer tag name is: Military Man 55
I purchased a 1-year subscription card from Best Buy. If I cannot get back into this account can you please send me a new one-year card?
Thank You in Advance for any help