Recovering GamerTag

Ok, I have gamertag "X" and cannot log onto XboxLive and verify password.  Trying to fix this too but never put much information in, so Cust support has not been able to help me. BUT in the meantime I signed up another account and got profile "Y"  Can I CHANGE "Y" profile to be "X"?  Does this make sense, please help!

 

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Last updated July 5, 2018 Views 1 Applies to:

Yes that is possible, but that would require you to log in with gamertag "X" in order to change the name first, which you are unable to do.

Also you will not be able to transfer any game saves/achievements to the new gamertag.

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In short for your particular case since you can't access "X" you can't change the gamertag which means you can't do the whole name change process in general.

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