Recovering GamerTag

i made an xbox account via internet when i had the "old xbox"

now i also have an xbox 360 but i can't seem to get to xbox live via the 360.

i keep seeing the Recovering GamerTag screen

which tells me that the my e-mail adress is already in use with an other gamertag...

so my real question is: how do i get on xbox live with this e-mail adress?

(i already tryed to change my profile name on the xbox to the name is have here... didn't help)


Question Info

Last updated July 5, 2018 Views 2 Applies to:

If you are seeing the message "e-mail adress is already in use with an other gamertag", then you are most likely selecting the "create new GT" option. Please take your time and make sure you are selecting the proper option. Steps to recover on the console:

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.