Recovering gamertag

Hello! So im trying to download my account onto a new console. i had to recover my Live ID because i couldnt recall my password. But once i recovered the account i was given a new gamertag/profile!! i dont know how to get my old gamer profile back!

 

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Last updated July 5, 2018 Views 0 Applies to:

Do a name change on it, your account was probably inactive for long enough that microsoft retired the tag, all you have to do is do a name change, assuming the name isn't already taken again, and as always, the first name change is free

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Xbox LIVE stopped retiring tags; they found it was too much trouble, and beside they only retired tags for the first year of LIVE, 2002-2003. Instead, I suspect the wrong Microsoft Account addresse (formerly known as the Windows Live ID) was used to try to recover the gamer tag.

http://tinyurl.com/XBLnumbers has the list of nation support lines - choose Option 2 for help in finding the addresse matching the gamer tag you seek.

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