recovering gamer tag

hi today i got a new xbox i was tring to recover the gamer tag that i always use but every time that tried it keeps going to my old gamer tag. i changed my older gamer tag "renamed it" but it keeps comeing up as my old one what can i do i need help

Question Info

Last updated July 4, 2018 Views 1 Applies to:

Greetings, vanheyst! Very sorry to hear about your situation. It seems like you are having trouble viewing your correct gamertag after a name change. How long ago did you change your gamertag? If it was recently I would give it until the end of the week to prop. Hope this helps! Let me know if you have any further questions.

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