Recovering a gamertag that is tied to a closed Live ID.

Hi all,

I have a gamertag that I want to recover onto my new 360, but the Windows Live ID that is tied to that gamertag is no longer active, so I cannot simply log in and recover the gamertag.

 

I phoned XBOX LIVE support and because I had no credit card on file or a security question set up on the old account, they cannot verify my identity other than my name, phone number, and ZIP Code / Postal Code.

Is there any other way I can verify my identity, say, like emailing or faxing proof of my identity like a driver's licence or birth certificate so they can access my old gamertag and transfer it to my new Live ID?

 

Your help is much appreciated!

Alexander

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

yes contact the windows live team

www.windowslivehelp.com

and go though the password reset proccess or post on their forums

there is nothing xbox can do

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Okay, I will definitely give that a try.

Thanks for the response!  Will post how it goes.

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