recover gamertag

i have purchased a replacement xbox 360 and have attempted to recover the gamertag for the new console. i have forgotten the password and security question. i have other info available to confirm identity. is there anyway to have password reset or removed to allow me to recover account and gamertag as i dont want to lose all setails already held. i have tried the reset password but if offers to send a reset link to a defunct email account which is no longer in use. any help would be greatly appreciated.

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Hi there SuspectBus!,

It would be best for you to call phone support to sort this account. They can reset everything for you if you provide the correct info to prove you are the account owner. The number is 1-800-4-MY-XBOX  toll free.

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i am in the uk. can i still contact them?

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Sorry about that. The UK number is  020 7365 9792  from what I have listed. Let me know if you have issues with that number.

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thank you for your help - i'll let you know how i get on.

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