!Recover Gamertag This Windows Live ID is associated with a different gamertag. Enter another Windows Live ID and password.

Ok, I created an account on here when I first got my Xbox 360. I bought a router a couple of days ago and for the first time am trying to get on to Xbox Live. I'm trying to sign on with the Windows Live ID I'm using here, but it won't let me. Besides using another ID, what can I do so I can use this one? The name I use on the system is the same as the one here, but I don't know if that matters or not.
 

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Last updated July 4, 2018 Views 132 Applies to:

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I suppose if you know the password from the current one you were using before, then your good.

Now, what you should do is change your Windows Live ID and Password: support.xbox.com/.../manage-live-id.aspx

And then do the same process again, but this time switch the one you had before into the one you want on your account.

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When you are trying to get your account on your Xbox console after creating it online, please refer to our Account Recovery guide: forums.xbox.com/.../37357.aspx

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I have the same problem and the solution from prince leo does not work because i cannot change accounts in the xbox. the solution from mister gwyther is not available when i clicked on the link. hhaaaaaaa some body help this sucks!

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Hey guys, I just wanted to let you know that we're currently investigating this issue with changing Windows Live ID on the Xbox 360 console. I am very sorry for the inconvenience in the meantime.

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When I first got Xbox a few years ago, I didn't understand the setup process and my live id got associated with a different gamertag.  The way I fixed this was to go back through the setup process and then downloaded my profile.  I am now able to sign in with this profile and password.

Best Regards, Donna

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Great! Thanks

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I am having what sounds to be the same issue. I started my xbox a year ago. I have game progress already associated with my console gamertag. I signed up for a xbox live account on the computer and it won't let me sign in to it from my console gamertag. How do I link them? It allows me to download the live gamertag to the console, but I lose all my progress.

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Greetings, ShooterJer80! Very sorry to hear about your situation. Can I ask you to create a new thread detailing out your situation including any error codes you are seeing and the troubleshooting steps you have tried thus far? We definitely want to help with this and creating a new thread will enable us to provide you the very best support possible. Thanks in advance! :)

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im tring to figure out the same thing

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Hi there DevoutSmile01! We're happy to help, but can you please create a new thread detailing your issue? That will allow us to provide the best help possible. Thanks! :)

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