Mines had the same issue since Sunday it seems. Power cycling the console didn't seem to fix it. When you double hit the home button does it even say the part about press X to capture, press Y to take a screen shot? Because mine doesn't even show that. And
hitting X or Y anyway does nothing
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.