Reclaiming Beta Gamertag

I had the gamertag [Mod Removed] during the Xbox Live Beta, but let that account lapse.  I would like to reclaim that gamertag if at all possible.  I had attempted to change my gamertag, but I receive the message "Sorry, that gamertag is now reserved. Try another one."  I also attempted to add it as a friend, but receive a message that it does not exist.  

I have been in contact with the Live chat support area and they confirmed it was not associated with a Live account and directed me here for further assistance due to the "reserved" message concerning this gamertag.

Any assistance would be greatly appreciated.  Thanks!

 

Question Info


Last updated July 5, 2018 Views 70 Applies to:

sorry nobody in forums can really help with that you need to talk to or chat with support on that issue.

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I first contacted support chat.

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info: at 23:31:44

You are now chatting with 'Jzen'

Jzen: at 0:03:03

Thank you for contacting Xbox Support! Jzen here!

Jzen: at 0:03:04

Our apologies for the wait time. Let me review your issue and we will find a resolution to it right away!

Jzen: at 0:04:46

Hi there Corey!

Jzen: at 0:04:46

Thanks for your patience.

Jzen: at 0:05:09

I see here thta you wanted to know if you can reclaim the gamertag "[Mod Removed]", Am I correct?

Jzen: at 0:05:11

*that

Corey: at 0:05:20

yes. i had attempted to add shooter as a friend to see if it was available but it said it did not exist, but when i tried to change my gamertag to shooter it indicated it was a reserved gamertag

Jzen: at 0:05:45

Alright. Let me go ahead and check this gamertag for you then.

Jzen: at 0:05:47

A moment please.

Corey: at 0:05:54

thank you

Jzen: at 0:07:15

Thanks for your patience.

Jzen: at 0:07:56

I do see here that this GT is not associated to any Microsoft Account. May I ask, what is the message prompted when you try to change the GT to [Mod Removed]?

Corey: at 0:08:10

the website indicated it was reserved

Jzen: at 0:08:51

How about on the console?

Corey: at 0:09:07

im sorry it was actually on the console not the web

Corey: at 0:09:15

i an try again and get the exact message

Jzen: at 0:09:47

Thanks Corey.

Corey: at 0:10:29

Sorry, that gamertag is now reserved. Try another one.

Jzen: at 0:12:59

Alright. For this one Corey, since Gamertag Availability is monitored by our Enforcement Team you need to get in touch with them and chcek if you can claim this GT and why this was reserved already. Let me post here the link on the Forums (Enforcement Team are the Moderators on the Forums) for you to create a new post to have this issue resolved, okay?

Corey: at 0:13:22

thanks

Jzen: at 0:13:57

Managing my Xbox Live Account on Xbox 360 LINK

Jzen: at 0:14:35

Alright! Just click on "Add a new Post". They usually respond within 2~3 hours via the post you  created or the email associated on your gamertag.

Corey: at 0:14:47

thank you i am doing it now

Jzen: at 0:15:23

Awesome! Let  me also create an incident report here so that they can check your post as soon as possible.

Jzen: at 0:15:48

Let me know once the Post was submitted, okay?

Jzen: at 0:18:32

Are you able to submit the post, Corey?

Corey: at 0:18:39

i jsut posted it

Jzen: at 0:18:57

Awesome! Let me submit the report here.

Corey: at 0:19:04

or i think i did... it is still in the process of posting still

Corey: at 0:19:07

=)

Jzen: at 0:19:40

That is correct. Since this includes an account info, The Enforcement Team might not tag this post as Public. I will also attach the transcript of our conversation so that the Enforcement Team can just review it right away.

Corey: at 0:20:27

the post is submitted now

Jzen: at 0:20:26

I have submitted the report and the reference number is [Mod Removed]. Please right this down for your record Corey.

Corey: at 0:20:35

forums.xbox.com/.../1715986.aspx

Jzen: at 0:20:36

I am glad I was able to help you out Corey.

Jzen: at 0:20:37

Do you have any clarifications regarding the resolution I provided you?

Corey: at 0:20:50

no. thank you for your help.

Jzen: at 0:21:01

Awesome! Is there anything else I can help you with Corey?

Corey: at 0:21:06

no thank you

Jzen: at 0:21:15

If that was everything, I'd like to thank you again for contacting Xbox Chat Support Team!

Jzen: at 0:21:15

I wish you all the best Corey! You take care of yourself and have a wonderful one.

Jzen: at 0:21:18

Bye for now!

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The Enforcement Team only watches the account ban forum.  They are not going to free up a gamertag for you if they locked it.  There's pretty much no one in Xbox Support who can make gamertags available.

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banned gamertag ballsh*t...

how if Its A Wolf banned.. (reserved)

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This thread is from 2014.

If you have an issue you would like help with please start your own thread giving as much detail as possible about what you would like help with.

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