recieved error 80151103 when trying to use live on xbox

When I go to log onto Xbox live with my console it asks me to enter my email and Microsoft password.  I entered these correctly and the page for remembering my password came up but it had a loading symbol.  before I can do anything on that page a pop-up appears saying "80151103 cannot download account. try again later."  it's been like this for 2 months.  has this happened to anyone else?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I'm having problems with my account as well (have another thread on it).  I think it's something on their end.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there Gamepro! It sounds like this might be a security proof issue.

I suggest giving these steps a shot:

  • Check to ensure that all of your Security Proofs are valid and up to date.
  • Check to see if you have Two-Step Verification enabled. If you do, be sure to properly set up the app password. If you don't want to use the app password, be sure to disable Two-Step Verification.
  • Clear your system cache 3 times in a row. It sounds odd but 3 times in a row can help clear up stubborn issues like this.
  • Restart your console.
  • Download your profile.


Let us know how that goes and we'll work with you from there. ^_^ 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I have had this same exact problem, I chatted with support and they made me do all these steps and nothing worked. They said they would get back to me but they never did. I deleted my profile because the told me too, but now I cannot download it back because it keeps saying  "80151103 cannot download account. try again later." Any actual information that can help?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hi finchr,

I'm sorry to hear you're having issues with your profile.

It does look like your case has been passed up to an Advocacy Team to investigate. If they have not gotten in contact with you yet, you should be able to reach back out to Phone Support an check on the status of your account.

If you have further support questions, please go ahead and create a new thread so that we don't commandeer this one. 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.