Reach 360 controllers cracked

I've noticed my reach 360 controllers have cracked around the battery compartments this has been caused by a black play and charge kit battery I purchased when I got the reach bundle the very nature of the cracks implies force being put upon the lower lip of the battery compartment causing them to crack.

I already know there is only a 90 day warranty but I felt I should come here with pictures and try my luck though I'm likely already screwed.

controller with no battery  

controller with battery

I have 2 controllers from the bundle the one i've shown is the worst when it comes to the cracks the other being used less doesn't have nearly as big of a crack.
 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Thank you for the reply, but as I said I purchased the bundle and battery pack at the same time when the Reach bundle was actually released and the 90 day warranty is woefully past due.  the 15-30 day warranty of the actual product most retail stores have is far past due and since the controllers came with the console I would have to return that as well I already tried getting a replacement the store refused I even asked if I could replace the controllers with the stand alone reach controllers that were released at the time of the bundle but nearly every store including the one I purchased the reach bundle from have been sold out of said controllers for a while.

So Microsoft replacement is my only recourse.

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For refunds/replacements, you need to contact phone support (support.xbox.com/contact-us) to set up an order. You can also try returning them to where you purchased them. Sometimes if all you want is the same product, they'll be a little more lenient about the return policy.

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