Re-Joined Xbox - can i recover my G points

hi,

i had an xbox 360, 18-24 months ago i sold it, i remember having about 10,000 g points on my live account,

I've just bought myself the xbox one, and signed in using the same credentials but the system didn't remember my gamer tag, so I've picked another one - more unto date and less lame, but my g points have started from 0 :(,

is there a way, xbox can give me back my points

many thanks for helping me out.

tom.

 

Question Info


Last updated July 4, 2018 Views 16 Applies to:

it sounds like you may be using the wrong email for your account so when you used a email that doesn't have a gamertag it just issued you one

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

What chipper said. For assistance finding the Microsoft account email address attached to the account you were intending to recover, check this article out.

support.xbox.com/.../forgot-microsoft-account

If nothing there helps you, you'll need to contact phone support for your region. http://support.xbox.com/contact-us

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.