Randomly mutes all players online?

Why does my system randomly mute all players online?  I've changed headsets, mics, controllers and nothing stops it from happening!!!!!

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hey there GHOSTRIDER 02!

I am sorry to hear about muting issue.  Just to make sure that we are not missing any troubleshooting steps, I would like you to try a few steps to see if we can get this issue sorted.

Please give the following steps a try:

  • Press and hold the power button on you Xbox One console for 5 seconds.
  • Once your console is powered off, unplug the power cord.
  • Leave the console unplugged for 5 minutes and plug in your console.
  • Power on your console.
  • From the home screen press the menu button on your Xbox One controller.
  • Select settings.
  • Select Network.
  • Under Troubleshooting select Test network connection.
  • Verify that there is no connection issue.

Please let us know if this issue occurs and we will standing by to help.

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