Randomly disconnected from xbox live

hi,

recently whenever i play online or even just connecting i get disconnected from xbox live.

i dont want to change settings on my router as i am not allowed.

i can only play for about 10 minutes or so and it will disconnect

and the weird thing is that whenever i test my xbox live connection it says different problems every time, for example i will try it at first and it wont connect at all, then the second time it will connect but will say nat problems, then doing it a third time it would connect to my router but not xbox live. 

will getting a new xbox fix this

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

A new xbox will probably not fix this. Sounds more like issues with your connection. Suggest you go through this guide. Hope it will help you out.

support.xbox.com/.../performance

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

looks like those solutions didnt work

however i am yet to try it today and see if it was a one off with the connection

thanx for the help

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.