I have been trying to address this issue for some time now, to no avail. An achievement popped onto my account after downloading a demo for a game. I spoke to Xbox, they said EA can remove it, I then spoke to EA, they said how would they have access to an Xbox Live account. I went back to Xbox, they then said, "Oh your right, we will remove the achievement as you should not have it on your account."
Today I contacted xbox, and was told that the escalated claim has been ignored as nothing can be done about it. Excuse my OCD, but this is stressing me out. Xbox decided that the best course of action was to ignore my claim and not tell me anything. I then contacted them AGAIN to be told nothing can be done, I can't do anything, I have no option.
So my account is faulty, Xbox screwed up somewhere, and it is apparent that they are not willing to do anything to accept that they screwed up. Wasting my time and my energy on there system.
I am tired of Xbox.