Random LIVE disconnects

 

Been having random disconnects all night. Sometimes it will stay up for 20-30 min., sometimes only 5. The 360 is about a month old and haven't had problems yet this whole month.

 

I tried rebooting the modem and the router, and even doing Restore to Factory Defaults on the Configure Network screen. This is where the weird part comes in. When I would scan for my wireless network, it wouldn't show up. Never had this problem before, so I manually added it and that worked just fine. It was just weird.

 

I started having this problem when I got a screen that my Gold membership would be running out soon and if I would like to turn automatic renewal on. Another screen popped up and before I could read it, it just went right back into my game and that's when I couldn't get Live to stay connected. Probably not related, but it was weird nevertheless.

 

Here is the info:

What Country/State/Province do you live in?: Salt Lake City, UT

Modem brand & model number: Linksys CM100

Router brand & model number: Netgear WNDR3400

Network Connection Type: Wireless/Wired: Wireless

If Wireless, what type of encryption are you using? WEP 64-Bit

Things you have tried: 

Is UPnP Enabled? Yes/no/Unknown: Yes

Is NAT Type Open? Yes

Any Error Codes you encounter: From the status screen:

W: 0000 - 0021

X: 000 - F001

Y: 20A8 - 48E0

Z: 0000 - 0000

What type of internet do you have? Cable/DSL/T1/3G?: Cable

Who is your ISP(Internet Service Provider)?: Comcast

When you run "Test Xbox LIVE connection" what is the exact message shown on screen? 

Test Status

Network: Connected

Internet: Connected

XBox LIVE: Connected

 

 

I'm hoping this is just something weird going on temporarily and that I'm just getting panicky for no reason. Any help is greatly appreciated. Thanks!

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

I would suggest putting your console into the DMZ of the netgear and see if that clears up the issue

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That seemed to clear it up. Thanks!

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