Random Disconnects

What Country/State/Province do you live in? USA / KYLE, TEXAS
Modem brand & model number: UBEE: DDW3611
Router brand & model number: SAME
Network Connection Type: Wired
If Wireless, what type of encryption are you using?
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Yes
Is NAT Type Open? YES
Any Error Codes you encounter: NO
What type of internet do you have? Cable
Who is your ISP(Internet Service Provider) TIME WARNER CABLE
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

W: 0000-000B

X: 0000-F001

Y: 20A9-4860

Z: 8007-2741

ID: FFFF-FFFF

I'm getting random disconnects during online and offline games, but when I exit the game back to the dashboard. I get reconnected to LIVE every time automatically.

 

Question Info


Last updated July 4, 2018 Views 6 Applies to:

Hey Krypto - do you have the same model of router/modem as the OP?

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I'm on time warner(road runner) and I am having the same problem.

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[View:http://speedtest.net/result/1563609051.png]

here you go.

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Alright, thanks! :) I've noticed a trend with random disconnects and that particular brand and model of modem/router. Would you be able to contact your ISP and request a different model?

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Hey there MindWalker! Can you also please go to http://speedtest.net on a computer on the same network as your console, take the test there, and post the result image back here. Thanks!

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