random disconnects from xbox LIVE

I have an xbox 360 slim and im using a wireless connection. I can watch movies on netflix and search the web fine but if I play online games i get disconnected within 10-15 minutes. I have tried opening the ports needed for xbox Live on my router settings but when i do so it shuts of all my internet even to my PC and the wi-fi, but it all turns back on when i close the ports again. There is 8 different devices connected to the wifi and i thought that might be it so when no one was home i made sure the only thing using the wifi was the xbox, but i still got disconnected. Please help me, ive tried everything. 

 

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Last updated July 4, 2018 Views 2 Applies to:

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The first thing I would do is try the connection wired (if possible) and see if you get the same problem.  If you do, then it is more then likely a problem with the router.

Next, I would run though the suggestions here

support.xbox.com/.../wireless

If nothing there was working, I would contact the router manufactor's web site and see if anyone else is having this problem

Hope this helps!

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Greetings IsAaCbe ballin!

Appreciate if you can post up the make and model of your modem and router. And just to echo Stefan chan's post. If its possible try use an Ethernet cable with your console and let us know if the problem still persists. Also, be sure to specify all troubleshooting steps you've tried so far. Thank you!

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I ordered an ethernet cable on amazon.ca to see if it would help but it has not arrived yet, and we do not have a spare one. And my router is the cisco Linksys EA2700

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The EA2700 is not documented here but the EA2500 is, and they should be similar: http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/02-routers/linksys/f/3083.aspx

 

I would start by making sure UPnP was enabled à la  http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/02-routers/linksys/f/3083/t/365390.aspx 

 

and make sure both DMZ http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/02-routers/linksys/f/3083/t/365387.aspx and Port Forwarding and Triggering http://forums.xbox.com/xbox_forums/xbox_support/networking-hardware/02-routers/linksys/f/3083/t/365388.aspx are not enabled.

 

The local profile could also be out of date or corrupted, and when an app or routine asks for data from it, it causes the involuntary disconnection. I'd start by clearing the system cache (it's just temporary files plus game updates, automatically reloaded) by:

 
1) Please do Settings | System Settings | Storage
2) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.
3) When asked to confirm storage device maintenance, choose Yes.

 
Re-download

 
4) Tap the silver Xbox Guide button
5) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.
6) Enter the Microsoft Account addresse for your Xbox LIVE gamertag when asked.
7) Enter the password for the Microsoft Account.
7A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.
8) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).
9) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!
10) Sign in, and retry.

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[quote user="IsAaCbe ballin"]And my router is the cisco Linksys EA2700[/quote]Thank you! Can you also post up the make and model of your modem (the device which your router is connected to).

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My modem is also a Cisco. I dont know much more about it, sorry.

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Thank you Stefan Chan, I will make sure to try all of the solutions later, as my parents and brother are using the wifi and to configure my router settings it will disable the wifi.

And here are all of the troubleshooting steps I have taken: turn off xbox, unplug router, unplug modem, and turn them back on. Also, reseting my router, restoring network setting to factory defaults, changing router channal, moving xbox to same floor as router, and made sure UPnP is enabled.

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The model number of your Cisco device may be relevant if this device is also doing NAT. Appreciate if you can find out and post up the model number of your Cisco device so we know if this is a bog standard modem or with built-in router. Thank you!

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It is a linksys Cisco system modem and the model number is SPA2102, im sorry I did not have this information before. And btw thank you guys for all the help :)

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@vibroplex, my UPnP is enebled, and DMZ and port forwording and triggering are dissabled already but thanks anyway!

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