Random Disconnects from Live

 

I am getting randomly but frequently disconnected from Xbox Live. I will drop offline, but am able to immediately reconnect to Xbox Live. Going to the dashboard also immediately reconnects me. This happens both at home and at school (UCLA), and happens whether I am connected wirelessly or wired. I'm using one of the 250g Xbox 360 Slims. All ports have been forwarded, my NAT shows as open. 

 

What Country/State/Province do you live in? - California

Modem brand & model number: ****, Model: TM502G

Router brand & model number: Apple Time Capsule, Model: A1302

Network Connection Type: Wireless/Wired - BOTH

If Wireless, what type of encryption are you using? - AES

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? - Internal

Things you have tried: Power cycling router/modem, connecting directly to modem, using a thumb drive instead of hard drive, sending in Xbox to be repaired (figured it had to be the Xbox... but that didn't fix it), forwarding ports

Is UPnP Enabled? Yes/no/Unknown - No (no option on router)

Is NAT Type Open? - Yes

Any Error Codes you encounter: 

 

W:0000 - 000B

X:0000 - F001

Y:20A8 - 48E0

Z:0000 - 0000

ID:FFFF - FFFF

 

What type of internet do you have? Cable/DSL/T1/3G? - Cable

Who is your ISP(Internet Service Provider)? - Home: Road Runner (Time Warner), School: ???

After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? - No "More Info" option, since i can reconnect with no problem... clicking Status shows the error codes listed above.

 

I'd really appreciate some help on this one, as it's really confusing me and is extremely frustrating. Please let me know if you need more information! Thanks!!

 

Question Info


Last updated July 4, 2018 Views 39 Applies to:

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where do you see the error codes?  I am getting disconnected as well, but I don't see any error messages.  

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I got them by pressing Status after Testing Connection (which didn't show any errors or have any issues).

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I am having the same issue now I just noticed it yesterday, I too have the 250gb slim, I'll randomly disconnect from my game and from my party, but will reconnect instantly. It is very annoying.

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I think this is because of the xbox live update a couple of days ago.

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This has been happening to me for about 6 months... so I doubt its a recent update.

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Having a similar issue, recently emigrated to the US from UK and bought a new 4g XBox slim. Constantly being disconnected which is a major pain in the @@@ because I'm currently just playing pre-purchased arcade and on demand games, and every time I'm disconnected I'm prompted to buy the full game. This is getting a touch aggravating, if anybody knows anything please, for sanity's sake, help.

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I am having the same problem, but I have for over 2 years now... I have the xbox 360 arcade and also the xbox 360 (original). I have tried just about everything and I found that going to a wired connection makes this not as bad. But, it still occurs.

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I am having the same problem, ive emailed xbox support, rung them, and posted here, but no one who is actually employed by xbox has any suggestions how to fix it, The status error codes are the exact same, i cant seem to get a decent connection, and no one has been any help

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I am having the exact same issue, glad I came across this thread.  The XBL support don't seem to know anything, they just want to get onto their next call (as I have been on the phone with them many, many times).  Anyways, will follow this thread, hopefully its something that will be addressed.

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Bump... has been occuring for last three days.  Very annoying.

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