random disconect from live

 will randomly disconnect from live and i will half to do test xbox live connection and it will work for a wile after that . i don't know if its my xbox or my internet  its very frustrating .  please get back to me asap

 

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Last updated July 4, 2018 Views 3 Applies to:

Did you've tested the xbox live connection on your console? If it all goes good without any failures, check your internet connection. If it is not good, tell us the error what you see.

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yes i did a  xbox live connection test it works after that for a wile .randomly disconnects   it seas its not connected and also random sign me out of live  

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Hey surfcraz13! We do need a bit more information from you in order to better help. Could you review the START HERE sticky, and post the information about your network and the things you've tried that it requests? Thanks!

forums.xbox.com/.../9.aspx

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i have 12 mbtps internet I'm running on a wireless connection my xbox is about a foot above the router . i ran  network connection test on my xbox360 and it works fine for a a little wile .

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Hey Surf, did you get a chance to look at those bold questions in Miss Portia's link? Having that information will allow us to provide specific, effective troubleshooting. :-) If you're not sure as to the answers for some of those questions, maybe you can work with someone who controls your network to fill in the blanks?

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yes i did. have no problem with the list of suggestions  

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Hey Surf! There are questions at the bottom of that linked page that we really need you to answer and post back here. Please take another look at that page and make sure to fully try all the suggestions there before posting back. Thanks!

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