"Your Xbox LIVE membership information isn't valid."

Hello, when i try and sign into Xbox LIVE i get the following message: "Your Xbox LIVE membership information isn't valid. Please use a profile that contains a valid membership or recover your profile from Xbox LIVE." 

 

When i try and recover my Xbox LIVE profile i end up recovering an account that i have never seen before with silver membership and 0 Microsoft points .__. 

The Xbox LIVE profile i am unable to sign into is xKieranUKx 

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

Are you you sure you have the Windows LIVE ID correctly typed in?

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I have tried all possible emails and none of them work. Although i think the one i set it up with is inactive and i am unable to sign into one of them at all. And the email i can't log into could be the one used for it.

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There are two possible explanations:

1. You information just isn't valid.

2. Someone hacked your account, by recovering it and changing the email password.

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I managed to gain control over it again and my email and found out i had been hacked and the hacker bought 6000 microsoft points and spent it. :/ £51 gone.

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