"Your payment instrument could not be authorized. Please contact your provider, or try a different payment option. "

hi friends, i got this notice when i was trying to place order through my Paypal account,

"Your payment instrument could not be authorized. Please contact your provider, or try a different payment option. "


I'm sure that all my banking account are confirmed there, i used to use my paypal for online shopping,

never where shown me this kind of notice before. now it still has enough balance for paying MicroPoints


May I know what could cause this problem?

My location is Montreal, Quebec, Canada.

I still prefer PAYPAL since i don't want to leak my credit card info anywhere.


looking forward to your reply. :)

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

maybe theirs a restriction for quebec residents? like when you buy certain games that are in canada it says not available for quebec

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Give support a call and ask to speak with Billing about the issue.  This sounds like something that they'll be able to shed some light on for you.

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18004MYXBOX

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i brought a month live on paypal but its not working on my profile on xbox?

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In the future, create a new thread.  However, it can take a while to populate your account.  If you want to speed the process up, just go to memory and delete your profile only then recover it.  When it's recovered it will show as gold.

Hope you're aware that the service will renew at regular price in a month unless you call support to turn off auto renewal.

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I just bought a console service repair online, but I cant find the service center address. Is this where Im supposed to send it?

Thank you,

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If you have not got a shipping label from xbox support, contact them by phone to find out what to do.

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18004MYXBOX

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Hi guys,

This is what i found out.

If you remove your Paypal account from your Xbox Live Account then re-add it, it will recognize it as a new payment method.

Why?  Simply because you may have a debit card that is not in a clean slate with Microsoft, this debit card/credit card maybe attached as another payment method to your Xbox Live Account and may have been denied by your bank in the past or present, this same payment method maybe introduced within your Paypal account which will clash with the Microsoft system---be cheeky and trick it---- delete the Paypal link from your account and it will work like a charm. :)

Don.

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